Customer comments and case studies
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The best people to talk to about Bsquared and the value we deliver are our customers. We are very happy to arrange reference meetings and for you to talk to them. Please do not hesitate to ask if you would like to take up this offer.
Defence Aviation Repair Agency (DARA)
 According to Archie Hughes, Chief Executive of the Defence Aviation Repair Agency, Bsquared’s CRp (Customer Review process) has “made winning new business that much easier”. The business had been dominated by a focus on technical delivery and had lost sight of the fact that people used its products and that customer relationships were vitally important. Going through the CRp has given everyone in the business a new focus which is already reaping financial rewards.
Read the full DARA case study
Listen to the DARA Podcast
Read Archie Hughes comments
 European Aeronautic Defence and Space company (EADS)
Customer confidence translates directly into orders, cash and profits.” Bill Black, Chief Quality Officer at the European Aeronautic Defence and Space company (EADS), explains why he trusts Bsquared to help him improve customer confidence.
Read the full EADS case study
Listen to the EADS Podcast
IFS Defence
 Bsquared’s CRp (Customer Review process) has brought in new business, improved customer relationships and driven a change in structure at IFS Defence. The company had been searching for a process which was robust and gave them accurate feedback on what their customers really believed. The integrity and professionalism of Bsquared’s approach fitted the bill and IFS Defence is now able to reap the rewards associated with a new focus on its customers.
Read the full IFS Defence case study
Listen to the IFS Defence Podcast
BAE Systems
 Bsquared’s CRp (Customer Review process) is helping BAE Systems win new business and build relationships with customers. The process has been so successful that six years on it continues to go from strength to strength and has been written into the corporate governance of the organisation. Around 60 people now drive the process internally and the BAE Systems board reviews the data from the process to inform change strategies. Bsquared is a valued partner. In the words of Heather Coker, formerly Customer Voice Manager at BAE Systems, “Bsquared’s dedication and support is what has enabled us to get where we are today.”
Read the full BAE Systems case study
Listen to the BAE Systems Podcast
The Outsourced Training Company
 John Brownbill is the CEO of The Outsourced Training Company. He has now implemented the Customer Review process (CRp) three times across two companies. In this 20 minute case study he describes how the CRp process works, why it was chosen, how it was implemented, examples of bottom line results, and the working relationship with Bsquared.
Listen to the Outsourced Training Company Podcast
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