B2B Customer Loyalty

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Bsquared's newsletter is titled - "Customers, are you thinking what they're thinking?". This is where we share insights and good practices in B2B customer management. Register for the next edition here. more...

News and Press

In the news

May 2010 - EvaluationCentre	Time to get back to the customer!
Apr / May 2010 - DIGEST	2009 Talkback programme results
Mar / Apr 2010 - EvaluationCentre	CRM's famous five
Feb 2010 - EvaluationCentre	Customers! Who needs to keep them?
Jan 2010 - EvaluationCentre	What did you do after the recession?
Nov / Dec 2009 - EvaluationCentre	The method is the message
Oct 2009 - EvaluationCentre	Let's get intimate!
Aug / Sep 2009 - EvaluationCentre	The Horror, The Horror
Aug / Sep 2009 - DIGEST	Transforming DSG
Aug / Sep 2009 - DIGEST	Corporate Briefings
July 2009 - EvaluationCentre	Getting Trendy
June 2009 - EvaluationCentre	Want to survive?...Don't count on it
May 2009 - EvaluationCentre	What's hot in CRM
Apr 2009 - EvaluationCentre	The great CRM debate
Apr 2009 - PR-USA.net	Bsquared and E.G. Insight showcase B2B Customer Relationship Best Practices to International Aerospace Community
Apr 2009 - CustomerThink.com	Bsquared and E.G. Insight showcase B2B Customer Relationship Best Practices to International Aerospace Community
Apr 2009 - PR.com	Bsquared and E.G. Insight showcase B2B Customer Relationship Best Practices to International Aerospace Community
Mar 2009 - EvaluationCentre	Not all doom and gloom
Feb / Mar 2009 - DIGEST	Update on Talkback 2008
Feb 2009 - Small Business Control.com	New appointment at Customer Management experts Bsquared
Jan / Feb 2009 - EvaluationCentre	May you live in interesting times
Dec / Jan 2009 - DIGEST	Partnering in action
Dec 2008 - EvaluationCentre.com	Dangers of skinny dipping
Nov 2008 - EvaluationCentre.com	CRM without surprises
Oct 2008 - Forum	Better day by day
Oct 2008 - EvaluationCentre.com	Get your free consultancy here
Sep 2008 - EvaluationCentre.com	Stakeholder management - am I bovvered?
Sep 2008 - DMA News	DMA change programme - delivering improvements
Jul / Aug 2008 - EvaluationCentre.com	Listen to the voices
Jun 2008 - EvaluationCentre.com	Claiming benefits
Jun 2008 - Conspectus.com	Best-practice CRM
Jun / Jul 2008 - DIGEST	Customer Review process (CRp) update
Jun 2008 - BI-ME.com	Airbus appoint B2B customer relationship management experts Bsquared
Jun 2008 - PressReleaseNetwork.com	Airbus appoint B2B customer relationship management experts Bsquared
May 2008 - Insyte Quarterly	Customer Voice is heard
May 2008 - EvaluationCentre.com	How to lose friends...
May 2008 - Feedfury.com	Driving improvements in operations and customer relationships
May 2008 - Thats PR	Driving improvements in operations and customer relationships
Apr / May 2008 - DIGEST	Encouraging customer intimacy
Apr 2008 - EvaluationCentre.com	Earning loyalty
Apr 2008 - Feedfury.com	QinetiQ appoint B2B customer relationship management experts Bsquared
Apr 2008 - UKBusinessExchange.co.uk	QinetiQ appoint B2B customer relationship management experts Bsquared
Mar 2008 - EvaluationCentre.com	ABC of CRM
Feb 2008 - EvaluationCentre.com	For good measure
Jan 2008 - EvaluationCentre.com	Customer intimacy - why bother?
Dec 2007 - Forum	Teaching to fish
Dec 2007 - EvaluationCentre.com	Top tips
Nov 2007 - EvaluationCentre.com	Danger of disintegration
Nov 2007 - Forum	Listening culture pays off
Nov 2007 - Forum	An ear to the customer
Oct 2007 - Forum	Tête à tête with the customer
Oct 2007 - PressReleaseNetwork.com	Bsquared showcases B2B customer relationship best practice to International Aerospace community
Oct 2007 - Feedfury.com	Bsquared showcases B2B customer relationship best practice to International Aerospace community
Oct 2007 - EvaluationCentre.com	Keep on running
Oct 2007 - UKCEB Newsletter	DARA wins customer excellence award
Sep 2007 - EvaluationCentre.com	Five easy targets
Jul / Aug 2007 - EvaluationCentre.com	Can't get no satisfaction?
Jun 2007 - EvaluationCentre.com	CRM with no surprises
May 2007 - EvaluationCentre.com	Time for action
Apr 2007 - EvaluationCentre.com	CRM's full circle
Mar 2007 - EvaluationCentre.com	Strategy document
Mar 2007 - Mycustomer.com	Keeping loyalty alive: Researching your customers
Feb 2007 - EvaluationCentre.com	Growing pains
Jan 2007 - SBAC.com	DARA wins customer excellence award
Jan 2007 - Portsmouth Evening News	Defence agency in 'whirled' of its own
Dec 2006 - EvaluationCentre.com	Not just the technology
Dec 2006 - Forum	Improving on-time and on-quality delivery
Sep 2006 - Forum	The customer is king
Jun 2006 - Conspectus.com	Customers: are you thinking what they’re thinking?
May 2006 - Rotor On Line	Eurocopter Customer Review process
Jul 2005 - Forum	Customers give their feedback
Jan 2005 - Conspectus Special Report	Truth to tell
Jan 2005 - Conspectus.com	Fading dream
Sep 2004 - Forum	An effective Quality function is a value adding asset
Aug 2004 - Conspectus.com	PM and PSA: who needs it?
Mar 2004 - Conspectus.com	Climbing back into the CRM saddle
Feb 2004 - Conspectus.com	Turning data into action
Nov 2003 - Consultants-advisory.com	Back to basics

Press Releases

16 Jun 2010	New appointment at Customer Management experts Bsquared
11 Jun 2009	Bsquared Consulting and E.G. Insight meet aerospace leaders to improve quality through customer feedback
03 Apr 2009	Bsquared and E.G. Insight showcase B2B customer relationship best practices to International aerospace community
30 Mar 2009	Unipart appoints B2B customer relationship management experts Bsquared
27 Feb 2009	New appointment at Customer Management experts Bsquared
24 Nov 2008	Defence Manufacturers Association appoint stakeholder management experts Bsquared
19 Sep 2008	Development of the Customer Review process
8 Aug 2008	Bsquared enhances the Customer Review process
20 Jun 2008	Airbus appoints B2B customer relationship experts Bsquared
21 May 2008	Driving improvement in operations and customer relationships. Bsquared showcases B2B best practice to International Aerospace community
2 Apr 2008	QinetiQ appoint B2B customer relationship management experts Bsquared
1 Feb 2008	Bsquared appoints two new posts
17 Dec 2007	Piper Group appoints B2B customer relationship management experts Bsquared
7 Nov 2007	Bsquared gather senior Aerospace & Defence directors to tell customer stories
5 Oct 2007	Bsquared showcases B2B customer relationship best practice to International Aerospace community
15 Jan 2007	DARA Customer Service Excellence Award

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